Privacy Policy

1. Introduction

Toomey Grooming Studio (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit this website or send us information through our chat widget.

By using this website or using the chat widget, you agree to this Privacy Policy.

2. Information we collect

When you use our chat widget, we collect the information you enter: your name, mobile phone number, email address (optional), your pet’s name and breed (optional), your message, and your text message choices. We also record the date and time of your submission and the consent language you agreed to.

Our hosting provider processes technical data, such as IP addresses and browser information, to deliver and protect the website.

3. How we use your information

We use your information to respond to your inquiry, handle appointment requests, send appointment confirmations, reminders and booking updates, provide customer support, keep business records and comply with legal obligations. We send marketing messages only if you provide consent to receive marketing messages.

4. SMS opt-in and messaging

If you opt in to text messages through our chat widget, you agree to receive SMS messages from Toomey Grooming Studio at the number you provided. Message types may include:

• Appointment request follow-ups and scheduling
• Appointment confirmations and reminders
• Booking updates and changes
• Responses to your questions and customer support
• Occasional offers and studio news

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase or of contacting us.

5. No sharing of mobile information

6. How we share information

We share information only with service providers that help us run our business, such as our website host and the customer relationship management (CRM) and messaging platform that receives your request and sends our messages. They may use it only to provide services to us. We may also disclose information when required by law. We do not sell your personal information.

7. Cookies and tracking

This website does not use advertising or analytics cookies. Our hosting provider may use strictly necessary technologies to deliver and secure the site.

8. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction. No method of transmission or storage is completely secure.

9. Your choices and rights

You can ask us to access, correct or delete the information you sent us by contacting us using the details below. You can stop text messages at any time by replying STOP.

10. Children’s privacy

This website and our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy. Updates will be posted on this page with a new “Last updated” date.

12. Contact us